Refund policy

Last updated 26 August 2026.

Fourteen days, no questions asked. Write to hello@orbitmemo.com and we refund it.

The window

If you are within 14 days of a payment and you want your money back, you get it. You do not have to explain why, and we will not ask you to sit through a survey first.

This applies to the first payment and to each renewal. If a six-month renewal goes through and you realise within a fortnight that you no longer want it, that is a refund rather than five and a half months of something you are not using.

Try it before you pay anything

The first week is free and needs no card, so nobody should be finding out whether OrbitMemo suits them after being charged. If the free week was not long enough to tell, say so and we will extend it.

How to ask

Email hello@orbitmemo.com from the address on the account, or use the link in the receipt Paddle sent you. Either works.

Payments are processed by Paddle.com Market Limited as the seller of record, so the refund is issued by them, back to the card or account that paid. It usually appears within a few working days, and how long depends on your bank rather than on us.

Cancelling is a different thing

Cancelling stops the next payment. It does not refund the one you already made, and it does not cut your access short: you keep full use until the end of the period you paid for. You can cancel from Settings inside the app at any time.

So if you are three months into six and you are done, cancelling is usually what you want. You keep the three months you own and are not charged again.

After the 14 days

We do not refund part of a period that is already running. What happens instead is that nothing is taken away: when a subscription ends, everything your household entered stays readable and downloadable. You are not locked out of five years of your own records because a subscription lapsed, and one button exports the whole thing as spreadsheets.

If something went genuinely wrong on our side, write to us anyway. A policy is not a reason to treat a real problem as somebody else's.

Your statutory rights

Nothing here reduces the rights you have as a consumer under Icelandic or EEA law, including any right of withdrawal that applies to a digital service.